Privacy Policy

Effective Date: April 17, 2025
Last Updated: April 17, 2025

DeLena & Grande (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, communicate with us, or use our real estate services.

1. Who We Are

DeLena & Grande
Registered Address: Costa del Sol
Contact Email: renata@vistaelevada.com
Phone: +34 606 688 858
CIF/NIF:

We are a real estate agency based in Spain, and we act as a “data controller” for the purposes of data protection laws, including:

• The General Data Protection Regulation (EU 2016/679) (“GDPR”)
• Spain’s Organic Law 3/2018 (LOPDGDD)
• Applicable provisions of the CCPA, if interacting with California residents

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

A. Data You Provide Directly

• Name, email address, and phone number
• Property preferences and search criteria
• Postal address (for property inquiries or billing)
• Communication records with our agents
• Identification documents (for transactions, if required by law)

B. Data We Automatically Collect
When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited, date/time of visit
• Cookie identifiers and online behaviour (see Section 5)

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your inquiries and provide requested services
• To manage property listings and appointments
• To send relevant property alerts, newsletters, or promotional offers (with your consent)
• To comply with legal and regulatory obligations
• To improve our website, user experience, and service quality
• To detect, prevent, or investigate fraud and security issues

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

• Consent – for email marketing or cookies
• Contractual necessity – to provide requested real estate services
• Legal obligation – to meet regulatory requirements (e.g., anti-money laundering checks)
• Legitimate interests – for business operations such as analytics or customer support

5. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels and analytics tools) to:

• Remember your property preferences
• Track user activity on our website
• Provide tailored content and ads

You can manage your cookie preferences through our [Cookie Banner] or by adjusting your browser settings. Disabling cookies may affect your experience on our site.
Third-party services used may include:

• Google Analytics
• Facebook Pixel
• Property portals or marketing platforms
• For more details, refer to our Cookie Policy.

6. Data Sharing and Transfers

We do not sell your personal data. However, we may share it with:

• Third-party service providers (e.g., hosting, IT support, CRM tools)
• Legal or regulatory authorities when required
• Other real estate professionals or developers (when facilitating transactions, with your consent)

Where data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards such as Standard Contractual Clauses or equivalent protections.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations.

• Inquiry records: Up to 24 months
• Transaction records: Up to 6 years (for legal/tax compliance)
• Marketing data: Until you withdraw consent

8. How We Protect Your Data

We implement appropriate technical and organizational measures to protect your data, including:

• Secure SSL encryption for website communication
• Access controls and authentication measures
• Secure servers and regular data backups
• Staff training and confidentiality protocols

However, no online transmission is completely secure. You share your data with us at your own risk.

9. Your Rights

As a data subject, you have the following rights under the GDPR and Spanish law:

• Right of access – Request a copy of your personal data
• Right to rectification – Correct inaccurate or incomplete data
• Right to erasure (“right to be forgotten”) – Request deletion of your data
• Right to restrict processing – Request us to limit use of your data
• Right to data portability – Receive your data in a machine-readable format
• Right to object – Opt out of marketing or profiling
• Right to withdraw consent – At any time for marketing or cookies

To exercise your rights, please contact us at: renata@vistaelevada.com.
You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) – https://www.aepd.es

10. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If you believe we have unintentionally collected such data, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legislation or our practices. We will notify you of material updates via email (if applicable) or by posting the revised policy on this website with an updated “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
DeLena & Grande
Email: renata@vistaelevada.com
Phone: +34 606 688 858
Address: Costa del Sol

Thank you for trusting DeLena & Grande. Your privacy matters to us.